Whether your requirement is for a regular service, a “one-off” hire, a multiple hire involving numerous vehicles,
a French day trip or a two week tour, then we’re the people to talk to.
Our clients come from all communities and organisations and include:
High Profile Companies: Senator, Capita, National Express, First Group, Arriva
Local Authorities: Lancashire, Blackburn with Darwen, Burnley, Pendle, Ribble Valley
Schools: We serve over 140 primary and secondary schools
Colleges and Universities: Lancaster, Burnley, Nelson and Colne, Accrington and Rossendale
Social Clubs: Asda, Tesco
Sports: Blackburn Rovers FC, Burnley FC, Sports Tours International
We offer a range of coaches from standard to executive class, which are fully equipped with drinks machines, washrooms and air-conditioning.
We currently operate a fleet of 18 vehicles with seating capacities as follows:
||No In Fleet
||Three-point seat belts throughout
||Seat belts, reclining seats, hot drinks, table, microphone
||48 / 49
||Seat belts, reclining seats, hot drinks, refrigerator, air-conditioning, washroom, microphone
|Double Decker Bus
||77 / 84
|Single Decker Bus
|Accessible Executive Coach
||Three point seat belts, wheelchair and mobility access, microphone (seat capacity will reduce pro-rata with wheelchair use)
We have developed policies and standards to allow us to be proud of our achievements and to allow
us to work with organisations and individuals who demand the best service. Such standards will
continue to be enhanced as we meet new demands. We are determined to be one of the best.
Here is a selection of our current standards:
- We have an appointed person responsible for all the health and safety issues
- We have a comprehensive health and safety policy available for inspection
- We have a policy of informing customers of the on-board safety procedures before departure
- An approved and documented training policy is in place
- We fully comply with all the necessary insurance requirements for public liability, group vehicle cover, employers insurance and tour operator liability
- We fully comply with current legislation concerning package travel, including safeguarding client’s money paid in advance
- We provide a 24 hour helpline to be used in cases of emergency
- All vehicles comply with the latest European safety standards
- All vehicles are subject to a rigorous preventative maintenance programme to maximise reliability and safety
- Our driver’s wear full uniform
- Our coaches and buses are presented in a clean and safe condition and are fitted with seat belts
- In the unlikely event of a complaint, we operate a formal procedure to deal effectively and quickly with any client dissatisfaction
All our drivers are provided with ongoing Driver CPC (Certificate of Professional Competence) training at our in-house training facility.
The Driver CPC was introduced across the European Union to maintain high driving standards and improve road safety.
Our drivers are proud to wear the company uniform and for your reassurance have been CRB checked to an enhanced level.
Their aim is to make your time travelling with us as enjoyable as possible.
Through our Health and Safety Policy, we carry out many risk assessments for our various operational activities.
If you require risk assessment details please email email@example.com
Moving People Ltd, Junction 7 Business Park, Accrington, BB5 5JW
WHY SHOULD I READ THIS PAGE?
Because it is very important. Our Trading Charter forms a key part of our agreement
with you and forms the basis of a legally binding contract between you as the lead
name making the booking, anyone else in your party and us. When you make this booking
as the lead name you undertake that you have the authority to accept, and do accept,
on behalf of your party, the terms of these booking conditions. This contract is
made subject to the terms of these booking conditions, which are governed by English
Law, and the non-exclusive jurisdiction of the English Courts.
HOW AND WHEN DO I MAKE THIS CONTRACT WITH YOU?
We welcome you making contact with us in a number of ways. You can write to us,
telephone us, call at our office or use one of our nominated agents. Whichever way
you contact us the contract is made when your booking is entered on to our reservation
system and we issue a confirmation of booking. We will send you or your agent the
confirmation of your booking within 14 working days. Please check this confirmation
very carefully to ensure all the information is correct and tell us, or your agent,
immediately of any errors.
HOW IS MY HOLIDAY MONEY PROTECTED?
In accordance with "The Package Travel, Package Tours Regulations 1992" all passengers
booking with Moving People Ltd are fully Insured for the initial deposit and = subsequently
the balance of all monies paid to us, including repatriation if required, arising
from the cancellation or curtailment of your travel arrangements due to the insolvency
of Moving People Ltd. A certificate detailing this cover will be given to each and
every passenger as evidence of cover. Please ensure that you have been given the
appropriate certificate(s) at the time of booking. This insurance has been arranged
by Towergate Chapman Stevens.
WHEN DO I NEED TO PAY FOR MY HOLIDAY AND HOW MUCH?
At the time of booking you will need to pay a deposit for each person named on the
booking. The balance must be paid before the date on your confirmation invoice.
Where you use an agent, they may require you to pay them earlier than this date
and will advise you separately of their balance due date. If you book within our
balance due period you will need to pay the total holiday cost at the time of your
booking. If you do not pay the outstanding balance for your holiday on or before
the date when it is due we may cancel your booking and you will be required to pay
the cancellation charges detailed below. The date of cancellation will normally
be the date you confirm in writing that you intend to cancel or 15 days after the
balance due date, whichever comes first. Deposit amount: - £40 Per Person. Your
balance is due 8 weeks prior to departure. Where optional items are purchased as
part of the tour package these are payable on the balance due date except where
items, such as theatre tickets, have been specifically purchased for you. In this
case the cost will be payable at a separate date notified to you and will not normally
be refundable unless we obtain a refund from the supplier we use.
IF I USE AN AGENT WHO DOES MY MONEY BELONG TO?
Your agent will hold your deposit on your behalf until we issue a confirmation of
your booking. The agent then holds this money on our behalf. The agent holds any
balance you pay on our behalf until the date the balance is due. The agent will
then forward to us.
CAN YOU CHANGE THE PRICE OF MY HOLIDAY AFTER YOU HAVE ISSUED THE BOOKING CONFIRMATION?
Yes we can, but only in very limited circumstances. The price of your holiday is
subject to change for an increase or decrease in any of the following costs: - Transportation
costs including fuel (including fuel tax) ferry operator fares and tolls, embarkation
or disembarkation fees at terminals. Exchange rates applied to the particular holiday
booked. Dues and taxes (including the rate of VAT). If this means paying more than
an extra 10% on the holiday price, you will be entitled to cancel your holiday with
a full refund of all money paid. Should you decide to cancel because of this, you
must exercise your right to do so within 14 days from the issue date printed on
the revised invoice. Alternatively, you may prefer to take a comparable alternative
holiday, if available, details of which will be provided with the revised invoice.
We will not surcharge you after the date that your balance is paid unless the change
relates to any amount set by or payable to a Government of a country forming part
of the holiday and even then no surcharge will be imposed less than 30 days predeparture.
Where there is a decrease in the above costs, the price of your holiday will be
reduced and a refund given. The prices, terms and dates will be those used for applying
any increase. Holiday prices include all coach travel, hotel accommodation and meals
as specified in the holiday description and VAT@ 20% on hotels and meals and zero
rated on coach travel. Morning coffee, afternoon tea and other refreshments are
not included. Some hotels make an additional charge for porterage and tea and coffee
served after dinner. Gratuities to the hotel staff and driver/ courier are at your
CAN I CHANGE MY HOLIDAY ARRANGEMENTS?
After we have issued our booking confirmation we will do our best to accommodate
any changes you may want to make but we cannot guarantee to do so. Any changes must
be notified to us in writing and signed by the person who signed the booking form.
If we are able to make the changes an amendment fee of £10 per passenger will be
payable plus any additional charge for the facilities requested. Any significant
alteration after the balance due date will be treated as a cancellation of the original
booking and will be subject to the cancellation charges detailed below. A significant
alteration would include a change of departure date, holiday or hotel, or number
of people travelling.
CAN I TRANSFER MY BOOKING TO SOMEONE ELSE?
You can transfer your booking to someone else provided you give us reasonable notice.
This person must be able to satisfy all the conditions for the holiday and a change
cannot normally be made later than fourteen days prior to departure. Notification
must be made in writing to our office by the person who signed the booking form.
We will make an administration charge of £20.00 per person for every transfer we
make plus any reasonable additional costs caused by the transfer. You will remain
responsible for ensuring that the holiday is paid for by the balance due date.
HOW CAN I CANCEL MY HOLIDAY?
You, or any member of your party, may cancel at any time provided that the cancellation
is made by the person who signed the booking form and is communicated to us in writing
via the office at which you made your original booking. You will have to pay cancellation
charges set out in the scale below to cover our estimated loss resulting from the
cancellation. If you are insured against cancellation you may be able to recover
the charges from your insurers. Your cancellation will take effect from the date
when either the travel agent or we receive your written confirmation of your cancellation.
You must also return any tickets or vouchers that you have received. A reduction
in room occupancy may increase the charges for the remaining passengers by the application
of supplements for low occupancy of rooms.
Scale of Cancellation Charges
Period before departure within which written cancellation is received
Amount of cancellation charge shown as a % of holiday price
Prior to 56 days before departure Deposit only. 29 to 56 days before departure date
30% of holiday cost. 14 to 28 days before departure date 45% of holiday cost. 7 to
13 days before departure date 60% of holiday cost. 1 to 6 days before departure date
100% of holiday cost.
WHAT HAPPENS IF YOU CHANGE MY HOLIDAY?
The arrangements for your holiday will usually have been made many months in advance.
Sometimes changes are unavoidable and we reserve the right to make them. Most of
these changes are likely to be minor and we will do our best to keep you informed.
We will tell you before your booking is confirmed if we are aware of any changes
since the brochure was published.
If, after booking and before departure, we make a significant change to your holiday
you will have the option of withdrawing from the holiday without penalty or alternatively
you may transfer to another holiday without paying an administration fee. A significant
change would involve a change in departure date or departure point, location of
resort or quality of hotel, (excluding single overnight hotels on touring holidays),
or the specification of the coach. We require a minimum number of passengers to
book in order to be able to operate tours from this brochure. In the event that
we do not receive the minimum number of bookings, we reserve the right to cancel
your holiday. We will not make such a cancellation after your balance due date.
If you withdraw from the holiday because we have made a significant change or if
we have to cancel your holiday for any reason other than non-payment by you we will
offer you the choice of: -
A comparable replacement holiday if available; OR
A replacement holiday of lower quality together with a refund of the price difference;
OR A full refund of the money you have paid.
When we have notified you of the changes and options available, you must tell us
your decision as soon as possible and within any timescale we may need to set bearing
in mind the need to safeguard the holiday arrangements of other customers.
If, after departure, we need to make a change to a significant proportion of your
holiday we will do our best to make suitable alternative arrangements at no extra
cost to you. If it proves impossible to make suitable alternative arrangements or
if you have reasonable grounds for refusing the alternative offered, we will arrange
transport back to your point of departure or to an alternative location that we
WHAT IS THE EXTENT OF YOUR LIABILITY?
We accept responsibility if you or any member of your party is killed or injured
as a result of an activity forming part of your holiday arrangements which you booked
with us before your departure; or if any part of your holiday arrangements, booked
with us in the UK, is not as described in the brochure or not of a reasonable standard;
if the failure in your holiday arrangements or any death or personal injury is due
to any fault on our part or that of our agents or suppliers whilst acting in the
course of their employment. We do not accept responsibility if the failure, death
or personal injury is not caused by any fault of ours or of our agents or suppliers
or is caused by you or someone not connected with your holiday arrangements; or
if the failure, death or personal injury is due to unusual or unforeseen circumstances
which, even with all due care, we, or our agents or suppliers, could not have anticipated
or avoided. Where you, or any member of your party, participate in sports or any
other activity that involves an element of risk whilst on holiday and this has been
arranged completely independently of Moving People Ltd, it should be understood
that participation is at the individuals own risk and it is their own responsibility
to obtain the relevant insurance.
For claims that do not involve personal injury, illness or death, the most we will
have to pay if we are liable to you is the price the person affected paid for their
holiday (not including insurance premiums and amendment charges). We will only have
to pay this maximum amount if everything has gone wrong and you have received no
benefit from your holiday. Moving People Ltd. do not accept any liability for any
changes or delays to any form of transportation where this does not form any part
of the holiday you have booked. If you or any member of your party is killed, injured
or becomes ill as a result of transport by ship, train or coach, any liability which
we may have to pay compensation is limited in line with the Athens Convention (applies
to transport by ship), the Berne Convention (applies to transport by rail) and the
Geneva Convention (applies to transport by road). You can get copies of the relevant
conventions from us if you ask. You should also note that these conventions may
limit or remove the carrier's liability to you and the amount that the carrier has
to pay you. If we make any payment to you or any member of your party for death,
personal injury or illness, you will be asked to assign to us or our insurers the
rights you may have to take action against the person or organisation responsible
for causing the death, personal injury or illness.
Our suppliers (such as accommodation or transport providers) have their own booking
conditions or conditions of carriage and these conditions are binding between you
and the supplier. Some of these conditions may limit or remove the relevant transport
provider's or other supplier's liability to you. You can get copies of such conditions
from our offices, or the offices of the relevant supplier.
WHAT DO I NEED TO DO IF I HAVE TO COMPLAIN?
If you have a complaint during your holiday you should tell the driver/ representative
or supplier at the earliest opportunity so that they can do their utmost to resolve
the problem immediately. If they are unable to resolve the problem to your satisfaction
and you remain dissatisfied on your return from holiday you should write within
28 days to Moving People Ltd, Junction 7 Business Park, Accrington, BB5 5JW. ln
your letter you will need to quote your booking reference number, holiday number
and departure date. If you do not tell us at the earliest opportunity about a problem
giving rise to your complaint we cannot take steps to investigate and rectify it.
In deciding how to respond to your complaint we will take into account the date
you first drew the problem to the attention of our driver/representative or supplier.
WHAT HAPPENS TO COMPLAINTS?
All complaints that are received are fully investigated. Sometimes the investigations
can take time when awaiting a response from a hotelier etc. We can normally agree
an amicable settlement for the very few serious complaints we receive, if the complaint
is found to be genuine.
There is a seating plan of the coach for each holiday, but it is possible that on
occasions operational reasons will require a coach with a different configuration
to be used. We therefore reserve the right to alter a coach-seating plan and allocate
seats other than those you have booked.
Requests for particular seats can be made on most holidays when booking but because
allocations are made on a first come, first served basis you are recommended to
book early. When your booking is confirmed you will be offered the best seats that
are available at that time. If you know someone who may want to book later but sit
near you please discuss this with the booking clerk at the time you make your booking.
Specific seats will not be allocated on coaches that operate on feeder services
between joining points and main holiday departure points, on coaches which carry
out transfers to and from seaports or airports.
HEALTH & SAFETY ON HOLIDAY
Your GP or your travel agent can provide you with the leaflet "Health Advice for
Travellers" published by the Department of Health. Some people may be at risk from
discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for
a long period of time. If you are planning to undertake a bus or coach journey of
more than 3 hours you should consult your doctor if you have ever had DVT or pulmonary
embolism, a family history of clotting conditions, cancer or treatment for cancer,
a stroke, heart or lung disease or if you have had major surgery in the past 3 months.
We reserve the right to refuse any booking in the absence of a doctor's certificate
confirming that you are fit to travel. During the journey we will provide comfort
stops as frequently as possible. During these stops you are encouraged to get off
the coach and walk around, Exercise reduces any discomfort that may be caused by
periods of immobility. During any journey you should drink alcohol only in moderation
as it leads to dehydration.
We want all our customers to have a happy and carefree holiday. But you must remember
that you are responsible for your behaviour and the effect it may have on others.
If you or any member of your party is abusive or disruptive or behaves in a way
which, in our reasonable opinion, could cause damage or injury to others or affect
their enjoyment of their holiday, or which could damage property, we have the right
after reasonable consideration, to terminate your contract with us. If this happens
we will have no further obligations or liability to you. The coach driver/representative,
ship's captain, or authorised official of other means of transport is entitled to
refuse you boarding if in their reasonable opinion you are unacceptably under the
influence of drink or drugs or you are being violent or disruptive. If you are refused
boarding on the outward journey we will regard it as a cancellation by you and we
will apply cancellation charges according to the scale shown above. If the refusal
is on the return journey we have the right to terminate the contract and will have
no further obligations or liability to you. We request that mobile telephones are
not used on the coach, in order to avoid disturbance to other passengers. We request
that you do not play a radio or cassette without the use of earphones.
NO SMOKING POLICY
We operate a strict no smoking policy on all our coaches. We make frequent comfort
stops. The no smoking policy of other carriers and suppliers will vary and will
be supplied on request if you contact their appropriate head offices.
PETS We do not allow pets to be taken on our holidays. Registered Assistance Dogs
will normally be accommodated on UK holidays.
PICK UP POINT, ITINERARIES, TRAVEL DOCUMENTS AND PASSPORT
You are responsible for ensuring that you are at the correct departure point, at
the correct time, with the correct documents and we cannot be held liable for any
loss or expense suffered by you or your party because of an incorrect passport or
late arrival at the departure point.
When you have paid the balance your tickets and luggage labels will be sent to you
(or your travel agent) approx. 10 days before departure. Your ticket will show both
the time and place of departure. Please notify the office at which you made your
booking if you have not received your ticket within 7 days of the departure date
or if you lose your ticket. Certain documents, for example theatre tickets, air
or boat tickets may have to be retained and your driver/courier will issue them
at the relevant point.
If you lose a travel document after it has been issued to you we will require you
to meet the direct cost charged by the carrier/supplier for the issue of a duplicate
or replacement. Moving People Ltd. reserves the right to modify itineraries to conform
with requests from the competent authorities through which the tour will operate.
Operational problems can dictate short notice changes and bookings can only be confirmed
if you are able to travel by other means.
Included excursions are detailed on the relevant brochure page and refunds will
not be made for any excursion not taken, Optional excursions may be booked and paid
for in resort but these will not form part of the package booked with us. Admission
fees to buildings, grounds etc. included in the tour itinerary are included in the
price of the holiday unless otherwise stated on the relevant brochure page.
WHAT HAPPENS IF I AM DELAYED?
Your travel insurance may cover you for some delays. Where you are delayed for more
than six hours in anyone day we will seek to minimise any discomfort and where possible,
arrange for refreshments and meals.
WHAT ASSISTANCE WILL YOU GIVE ME IF THINGS GO WRONG WHEN IT'S NOT YOUR FAULT?
If you, or any member of your party, suffer death, illness or injury whilst overseas
arising out of an activity which does not form part of your package travel arrangements
or an excursion arranged through us in the UK, we shall at our discretion, offer
advice, guidance and assistance. Where legal action is contemplated and you want
our assistance, you must obtain our written consent prior to commencement of proceedings.
Our consent will be given subject to you undertaking to assign any costs, benefits
received under any relevant insurance policy to ourselves. We limit the cost of
our assistance to you and any member of your party to £5000 per party.
Please notify us before you book if you or any member of your party has special
needs or suffers from any disability.
We are keen to plan arrangements for your holiday so that special needs and requests
can be accommodated as far as possible. If you will need assistance or special facilities
in the hotel, or may have difficulties in taking part in excursions or boarding
and travelling on the coach or other means of transport you must let us know in
advance. Not all the holidays in this brochure may be suitable for you. We want
you to enjoy your holiday and will try to help you select an appropriate trip. If
you need advice or further information either you or your booking agent should contact
SPECIAL CARE FOR THE DISABLED
The holidays in this brochure have been carefully planned to include as much of
interest as possible. Inevitably some of the holidays include lengthy periods of
travel and some walking on sightseeing excursions. Additionally, many of the hotels
will have steps to contend with and may not possess lifts, and although we try our
best to look after disabled passengers, it is important that you enter the word
DISABLED in block capitals in the special requirements section of the booking form,
together with a brief description of your disability. It is not always possible
for our driver(s) to provide a sufficient level of care particularly in the case
of single travellers with severe mobility problems and we advise that single travellers
with such problems have a travelling companion to assist. We will make every endeavour
to minimise the discomfort and inconvenience, but for obvious reasons are unable
to make any guarantees.
WHEELCHAIRS AND MOBILITY SCOOTERS
Transportation of wheelchairs and scooters is at the passengers own risk and we
cannot be held responsible for any damage to them. Passengers must be able to assemble
and dismantle their own scooters (into no more than 5 pieces) and each piece must
weigh no more than 40lbs.
NEW FIRE REGULATIONS
(from 1st October 2006): - Due to new Fire Regulations all hotel customers MUST
be able to use the stairs to get themselves downstairs in case of emergency. Lifts
cannot be used in case of fire and fire services will no longer be able to assist
clients downstairs. Guests unable to get themselves downstairs in an emergency situation
can only be accommodated on the ground floor.
If you will require a special diet please tell us before booking, or as soon as
you are medically advised, and send us a copy of the diet. We will notify the hotel
or hotels on your holiday but please note that some hotels may not have facilities
to cope with special diets and we cannot be held liable for their failure to do
so. Where we think this is likely to happen we will tell you prior to your booking
confirmation being issued so that you can exercise your right to cancel your holiday
booking without charge. You must pay any extra costs incurred to the hotel prior
to departure from the hotel.
You should also detail any other requests, for example, low floor rooms, particular
rooms or locations on the special requests section of the booking form. We will
pass your request to the relevant supplier but this does not necessarily mean that
your request will be fulfilled. If a request can be fulfilled you may incur an extra
charge payable either to us or direct to the hotel. Please note that requests cannot
be guaranteed unless we confirm on your booking confirmation that this is a guaranteed
On any holiday there are only a limited number of single rooms. When a single room
is available it may be subject to a supplementary charge and this will be shown
on the holiday page. Once all single rooms are sold we may be able to offer a double
room for single occupancy at a higher supplement.
Children's reductions are available on most of our holidays, providing the child
shares a room with two full fare-paying passengers. Please enquire for details at
In the interest of the health and safety of our staff we request that you keep your
luggage to one medium suitcase weighing no more than 40Ibs (18 kilos) per person.
In addition, each passenger is allowed one piece of hand luggage of such a size
that it can be stowed on the luggage rack or under your seat.
May we remind you that Moving People Ltd. cannot be held responsible for luggage
or personal belongings carried on our vehicles, It is passengers' responsibility
to ensure that their luggage is loaded on and off vehicles, Moving People Ltd. cannot
accept liability for lost luggage unless this requirement is complied with.
Any item of lost property will be held for a period of one month following the return
of the holiday in accordance with minimum regulation laid down by the Road Traffic
Act 1960 and The Public Services Vehicles (Lost Property) Regulations 1995.
OUR RESPONSIBILITY TO YOU
We accept responsibility for ensuring that all component parts of your holiday as
described in this brochure are supplied to you at a reasonable standard and this
includes Optional Excursions purchased through our employees or agents. If any such
part is not provided in the advertised manner, we will pay you reasonable compensation
unless the non-provision was due to circumstances which we could not predict and
which were beyond our control, such as adverse weather, road or traffic conditions
or the matters referred to in paragraph 4 b) above.
a) Please remember that some amenities (e.g. hotel lifts, swimming pools etc.) require
servicing and may not therefore be available at some times. Some services may be
affected by weather conditions and their availability is at the discretion of the
provider of the service. Entertainment (particularly live entertainment) provided
by the hotels is frequently subject to demand and its nature and/or frequency may
be varied if there is lack of demand or insufficient numbers staying in the hotel.
b) Some excursion itineraries include the use of ferries and other forms of transport
that can be affected by inclement weather, and may have to be cancelled or arrangements
changed. Whenever possible a suitable alternative excursion will be offered. c)
The published running times of services are estimates only and we will not be liable
for any loss (howsoever caused) arising from the delay or failure to operate services
in accordance with published timings.
Some of the hotels used arrange additional entertainment. Where this is part of
the holiday details are given on the respective brochure page. Where it is not specified
it may still be available but is at the discretion of the hotel and is not guaranteed.
It may be withdrawn if there is a lack of demand or for operational reasons.
DATA PROTECTION ACT
In order to process your booking and to ensure that your travel arrangements run
smoothly and meet your requirements we, and your travel agent, need to use the information
you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper measures are in place to protect
your information. We must pass the information on to the relevant suppliers of your
travel arrangements such as hotels, transport companies etc. The information may
also be supplied to security or credit checking companies, public authorities such
as Customs/immigration if required by them, or as required by law. Your data controller
is our Administration Manager. You are entitled to a copy of your information held
by us. If you would like to see this, please contact us.
We retain your full contact details and other information in secure files and electronic
storage facilities. We may use this information to contact you by mail, telephone
or electronic means. We will provide you with details of other goods and services
including those of selected third parties. If you do not wish to receive the further
information about products and services [from either third parties] or ourselves
please write to the data controller.
PUBLICATION DATE AND DETAILS
This brochure was printed in Great Britain 2012
TRAVEL INSURANCE – DON’T LEAVE HOME WITHOUT IT
A special travel insurance through Wrightsure Insurance that is underwritten by
the United Kingdom branch of Union Reiseversicherung AG is available for all passengers
travelling on our holidays. A summary of the cover is shown below. Full details
of the policies, showing terms, conditions and exclusions are available on request.
A copy of the policies will be sent to you with your booking confirmation.
Moving People are an Appointed Representative of ITC Compliance Ltd who are authorised
and regulated by the Financial Conduct Authority. Union Reiseversicherung AG is
authorised in Germany by BaFin and subject to limited regulation in the United Kingdom
by the Financial Services Authority
TRAVEL INSURANCE - IMPORTANT NOTICE
Before you purchase this insurance Moving People is required to bring to your attention
a number of important aspects:
Policy document: You should read the document carefully. It gives you full details
of what is and what is not covered and the conditions of the cover. Cover will vary
from policy to policy and insurer to insurer. Conditions, exclusions & warranties:
Conditions and exclusions will apply to individual sections of your policy while
general exclusions, conditions and warranties will apply to the whole of your policy.
Medical expenses: Your policy does not provide private health treatment unless specifically
approved by the emergency assistance service. You should carry an EHIC (European
Health Insurance Card) or equivalent and use this at state facilities when travelling
within the European Union. Health: Unlike many policies your Travel Insurance policy
will provide cover for cancellation and curtailment due to a pre-existing medical
condition provided that at the time of taking out this insurance and at any time
prior to travel you are able to confirm that:
• You are not aware of any reason why you may have to cancel or cut short the planned
trip. • If you have any medical condition which has been previously diagnosed, investigated
or treated in any way, you have: - not had to consult a doctor about your condition
(other than for a planned check-up) - not had your medication changed due to exacerbation
or instability of your condition - not been told you are terminally ill (unlikely
to live for longer than six months) • You are not currently receiving or awaiting
treatment for any illness or injury as a hospital day case or in-patient • If you
have received medical treatment for any illness or injury as a hospital daycase
or in-patient within the 6 months prior to booking the trip that you have consulted
with your Registered General Practitioner regarding your ability toparticipate in
the planned trip and had your records noted accordingly • You do not have any psychological
disorder such as depression, anxiety, stress, or illness causing mental instability
• You are not travelling for the purpose of obtaining medical treatment abroad •
You are not currently residing in a nursing home
Please NOTE that there is no cover for claims arising directly or indirectly from
a known pre-existing medical condition of non-travelling close relatives or close
business associate or any recognised complication caused by the known pre-existing
If any of the above are not true at the point of purchase then unfortunately we
are unable to offer cancellation or curtailment cover as a result of your pre-existing
medical condition or complication of it.
It is also essential that you advise us of your necessary cancellation at the earliest
Your attention is drawn to the fact that Cancellation cover is limited to the date
of diagnosis of a new condition or the date of exacerbation of an existing condition,
as confirmed by the treating doctor or general practitioner. If the cancellation
charge increases between the date of exacerbation of the existing medical condition
and the date you cancel you are liable for the additionalcharges applied as a result
of the delay in cancellation.
Hazardous Activities: If you are taking part in activities that present a risk of
injury, including scuba diving and water sports, check that your policy covers you.
Property Claims: These claims are paid based on the value of the goods at the time
you lose them, and not on a ‘new for old’ or replacement cost basis, unless otherwise
stated in your policy. Your policy will set out what proof the insurer needs to
support a claim. Policy Limits: Most sections of your policy have limits on the
amount the insurer will pay under that section. Some sections also include other
specific limits, for example: for any one item or for valuables in total. You are
advised to check your policy if you intend taking expensive items with you. Policy
Excesses: Under most sections of the policy, claims will be subject to an excess.
This means that you will be responsible for paying the first part of the claim.
The amount you have to pay is the excess. You may be able to pay an additional amount
to remove the standard policy excess. Reasonable Care: You need to take all reasonable
care to protect yourself and your property, as you would if you were not insured.
Fraud: The making of a fraudulent claim is a criminal offence. Your insurer may
be recording details of claims on an anti-fraud register. Complaints: Our Insurers
set high standards, if you are not satisfied with the insurance policy, please refer
to the policy wording which contains full details of the complaints procedure. ‘Cooling
Off ’ Period: Your policy will have a ‘cooling off’ period during which you can
cancel the policy and get a refund, if you have a justifiable reason for being dissatisfied
with the cover it provides.
Your policy is governed by the law of England and Wales unless you and your insurers
have agreed otherwise.
If you would like more information, please contact your Tour Operator; particularly
if you feel the insurance may not meet your needs.
These details are not a substitute for your insurance policy. Please make sure you
read your policy carefully
Moving People only offers travel insurance from a single insurer – URV You will
not receive advice or a recommendation from us for travel insurance. You will need
to make your own choice about how to proceed
Our policies provide up to the following cover per person:
Cancellation up to £1,500 (UK Trips & European trips) Departure delay £20 after
12 hours delay, £10 after each subsequent 12 hour delay (max £60) Abandonment after
12 hours up to £1,500 (UK Trips & European trips) Missed departure up to £100 (UK
trips) £300 (European trips) Personal possessions up to £1,500 maximum per item:
£200 total of valuables: £200 Delayed possessions up to £100 if your possessions
are delayed by more than 12 hours from arrival at your resort Personal money up
to £200 Loss of travel documents up to £200 for travel and accommodation costs necessary
to replace your lost travel documents Emergency medical expenses up to £2,000,000
(includes 24 hour emergency assistance) £1,000 (UK trips) State hospital benefit
£15 per day, up to maximum of £450 (£10 per day up to a maximum of £100 UK trips)
Curtailment charges up to £1,500 (UK Trips & European trips) Personal liability
up to £2,000,000 Personal accident Death: £15,000 (£7,500 65 & over) Loss of Limbs:
£15,000 Permanent Total Disablement: £15,000 Legal advice & expenses up to £10,000
Policy excess: You will have to pay £15 when your claim is for Loss of Deposit.
You will have to pay £50 when your claim is for cancellation, abandonment or curtailment
when your trip is over 3 days. You will have to pay £30 for emergency medical expenses.
You will have to pay £30 when your claim is for personal possessions or personal
money. You will have to pay no excess for Personal Liability Claims other than when
the claim is for damage to Third Party Property when the excess is £250.
Junction 7 Business Park, Accrington, BB5 5JW
Tel: 01254 872000 Fax: 0871 714 3115
MULTI-TRIP POLICIES ISSUED BY MOVING PEOPLE
If you have purchased a multi-trip policy your attention is drawn to the following points:
• The multi-trip policy is valid for pre-booked coach trips within the United Kingdom and Channel Islands only
• The multi-trip policy is valid for trips taken between 1st January 2012 and 31st December 2012 only
• The multi-trip policy is not valid for trips with a duration of less than 2 days
• The multi-trip policy is not valid for trips with a duration of more than 8 days
• The multi-trip policy is not valid for one - way trips
The policy wording is amended to read as follows:
POLICY A - PRE-TRAVEL POLICY
WHEN YOUR PRE-TRAVEL POLICY STARTS AND ENDS: The cover on cancellation, as described under section A under
the pre-travel policy, starts from the date the trip booking was made after the policy was issued and ends when you leave
home to start each trip.
Multi-trip policies will only cover further return trips between 2 and 8 days within the United Kingdom and Channel Islands
SECTION A - CANCELLATION CHARGES.
For each insured-person this insurance will not cover :
- on multi-trip policies
• any trip outside the United Kingdom and Channel Islands.
• any trip unless it is pre-booked and of 2 days duration or more
• any trip that exceeds 8 days in duration
• a one-way trip
POLICY B - TRAVEL POLICY
HOW YOUR TRAVEL POLICY WORKS: on multi-trip policies your policy will not cover you for
• any trip outside the United Kingdom and Channel Islands.
• any trip unless it is pre-booked and of 2 days duration or more
• any trip that exceeds 8 days in duration
• one-way trip
WHEN YOUR TRAVEL POLICY STARTS AND ENDS : The cover under all sections starts at the beginning of your trip and
ends on your return home or the expiry of the policy, whichever is first.
Multi-trip policies will only cover further return trips between 2 and 8 days within the United Kingdom and Channel Islands
ALL OTHER TERMS AND CONDITIONS REMAIN UNALTERED