MOVING PEOPLE – Electronic Ticketing – Rules & Terms of use

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From September 2026 Tickets for selected Home to School bus services can be bought in advance on the Shuttle-ID Webiste.  Current "On bus" methods including cash, contactless or card payments will not be available for these services.

 

 

 

Travel Rules

 

To help every student travel safely, smoothly and confidently using the school bus services, we ask that pupils follow these simple guidelines. These are designed around the ShuttleID QR ticketing system and the way our routes operate.

 

1. Arrive a few minutes early

Please ensure your child is at their stop slightly before the scheduled time. This helps keep the service punctual for all users.

 

2. Have their ShuttleID QR ticket ready. 

Students should have their QR code ready to scan as they get on the bus.  It can be shown on their phone, sent via SMS from your ShuttleID parent account, or printed.  Having it ready speeds up boarding and avoids delays for the rest of the route.  If a student cannot show a QR code due to battery failure, broken screen, or forgotten device, they may not be able to travel. A printed backup is recommended.

 

3. Board calmly and safely

Pupils should queue sensibly, wait for the bus to stop fully, and board without pushing. This helps everyone start the journey in the right way.

 

4. Find a seat and stay seated

Where seats are available, students should sit down as soon as they board and remain seated throughout the journey. This is the safest way to travel.

 

5. Wear seatbelts.

All BRGS services have seatbelts, they must be worn for the entire journey.

 

6. Respect the driver

Please respect the driver, other students and the vehicle.  Politeness and courtesy help create a positive atmosphere. We ask pupils to behave responsibly, speak respectfully and look after the bus.

 

7. Keep noise to a reasonable level.

A calm bus helps the driver concentrate and ensures a pleasant journey for everyone on board.

 

8. Look after belongings and the bus environment.

Students should keep bags tidy, avoid causing damage, and take any litter with them when they leave the bus.

 

9. Boarding & Alighting

 

Boarding

When waiting at a bus stop, students are asked to clearly hail the driver, or make it known that they wish to board.  Drivers sometimes change and althought they may be familiar with the route, the might not know which students board at which stop. 

 

In certain areas or in bad weather when uniforms are often obscured by coats, it can be difficult for a driver to know who wants picking up, this is why hailing the bus is so important.

 

Alighting

When alighting, press the bell once before your stop, giving the driver sufficient notice to stop safely.

 

10. Expectations and behaviour standards on the buses

Students using the bus service will need to adhere to the same high behaviour standards as set out in school.  Students are expected to remain seated for the duration of the journey unless boarding or alighting. Foul language, fighting (including play fighting), vaping and smoking are strictly prohibited.  All vehicles are fitted with CCTV and issues will be reported to the school.  Any serious issues including vandalism and criminal damage maybe expedited to the police and any damage or repair costs will be pursued.

 

 

 

MOVING PEOPLE – Electronic Ticketing System – User Terms & Conditions

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1. Introduction

These Terms govern use of the electronic ticketing system. By purchasing or using a QR code ticket, you agree to these Terms. Moving People provides transport; Shuttle ID is the ticketing vendor.

 

2. Eligibility

The System is available to students, parents/guardians, and authorised users. Users under 18 require permission to purchase or use tickets.  This service is not available to the general public or anyone not a student or member of staff at the school.

 

3. Ticket Purchase & Payment

Tickets must be purchased in advance. They are valid only once payment is completed. No cash or onboard payments are accepted.

 

4. QR Code Tickets

Tickets are unique QR codes. Users must present them for scanning. Tickets are valid only when verified.

 

5. User Responsibilities

Users must keep devices functional or carry printed codes, use correct tickets, avoid sharing or copying codes, keep login details secure, and follow behaviour/safety rules.

 

6. Misuse of Tickets

The following are not allowed:

 

• sharing tickets or using expired or invalid tickets

• boarding without scanning

• misuse may result in suspended travel. 

 

The system will identify and reject tickets being scanned twice for the same service, therefore, please ensure that your child keeps their ticket safe and does not not allow someone else to copy it.

 

7. Technical Requirements & Limitations

The System requires internet access for managing tickets. QR codes may be scanned offline. Moving People and Shuttle ID are not responsible for device issues. Travel may be refused if scanning fails.

 

8. Service Availability

Service capacities will be determined by Moving People and can be adjusted without notice.  For example, If a service becomes full, Moving People may elect not to assign a larger vehicle or provide a 2nd vehicle.  In addition if the service is undersubscribed then a smaller lower capacity vehicle maybe assigned.  Service is not guaranteed to be uninterrupted, maintenance or outages may occur and transport services may be altered or cancelled in the case of force majeure.

 

9. Refunds, Cancellations & Changes

Refunds or changes follow Moving People policies. Shuttle ID handles refunds only when authorised. No refunds for lost or unused tickets unless explicitly allowed.

 

10. Data Protection & Privacy

Personal data is processed according to data protection laws. Data is used for verification, safety, and operations. Details are available in the Shuttle ID Privacy Policy.

 

11. Liability

Neither Moving People nor Shuttle ID is liable for losses arising from user error, invalid tickets, device malfunction, or service disruptions.

 

12. Changes to These Terms

Terms may be updated at any time and apply from the publication date.

 

13. Contact

Ticketing & Technical Support: Shuttle ID

Service, Routes & Timetables: Moving People Ltd

 

14. Statutory Entitlement Bus Passes

Eligibility for a statutory bus pass shall be determined and administered by the relevant local authority. Moving People will reserve an agreed number of seats to accommodate anticipated statutory pass holders. If capacity is exceeded, a non-statutory pass holder may be removed and fully refunded. Every effort will be made to avoid this or to provide an alternative service.

 

15. Pricing

Moving People will mirror the current Lancashire County Council pricing structure for statutory pass holders.

 

16. Conduct & Compliance

Passengers must comply with all relevant transport regulations and conduct themselves appropriately  - Any disruptive or illegal behaviour may result in the passenger being removed from the bus or excluded from future travel. No refund will be given.

 

17. Data & Privacy

Moving People Ltd  collects and processes personal data in accordance with its Privacy Policy- Personal data will be used solely for the purpose of providing and improving bus services.

 

18. Liability

Moving People Ltd is not liable for any service disruptions, errors in the Shuttle-ID system, or misuse of tickets - Passengers use these services at their own risk.

 

19. Amendments

Moving People Ltd reserves the right to update these Terms and Conditions at any time.

 

20. Further information

Additional information can be found in our Terms of Hire.