This section is made up of current Travel Advice and Frequently Asked Questions. It is designed to give some helpful information to new and existing customers to make your holiday extra special.
How much is the deposit to book a holiday?
The deposit to secure a place on your chosen holiday is £40 per person, payable at the time of booking. The balance is then due 8 weeks before your departure date.
Do you offer travel insurance?
We no longer offer our own travel insurance. However we do recommend you take a form of insurance for your holiday with us.
How do I get to the coach and how will I manage my luggage?
All our holidays are door-to-door so we will collect you from your home (if you are travelling with a friend do make sure you have given us both addresses). Your luggage will be carried to the car and to the coach and will be delivered to your hotel room. At the end of your holiday, the coach driver will let you know what time to leave your case at the room door. It will be taken to the coach and given to your transfer driver to take to your house door. If you wish, the driver will take the case inside for you. Porterage should be seen as a complimentary service, if it is critical to your booking please discuss with one of our team at the time of booking. If you have booked online please email us at firstname.lastname@example.org to make us aware.
As a small local firm rather than a big chain, is my money safe with you?
As soon as a deposit is taken for one of our holidays you are allocated a financial failure insurance certificate which protects your money against our company going into liquidation. No holiday is sold without this certificate and any money handed to us is fully protected (please note this is not a travel insurance policy). You have as much protection booking with us as with a large national company.
Will I have to endure several pick-up points en route to our destination, as I have experienced with other coach companies?
Our coach could potentially pickup at a maximum of four pickup points, these are carefully planned to make sure they are en route and any inconvenience is kept to a minimum. We then travel direct to your destination, stopping only for meals and coffee breaks, which are included in your holiday. We do travel in easy stages, stopping on average every 2.5 hours for a leg stretch and a coffee. There are no hub or coach changes.
What if I become Ill or have an accident whilst on holiday?
Please alert the driver in the first instance and we will start the appropriate action. If you need to go home or are hospitalised, we will help alert the relevant insurance company or whoever is your designated emergency contact. In the event you have to stay behind when the coach has left, we will liaise with your friends or relatives and the insurance company (if you have one) to get you home. Please be aware that transport home can be expensive, and we do recommend that you have some form of insurance so that you can recover your expenses.
What do I do if I have a problem with my room or food?
Our aim is for all our customers to have the best possible holiday experience. Part of this is resolving any issues which may arise immediately. Our drivers are there to look after you during your holiday so please do have a chat with them as issues such as food and rooms are better dealt with at the time. If they are unable to resolve the problem please contact us during office hours on 01254 872000 and we will endeavour to solve any issues.
Do I need a passport for Southern Ireland?
The current advice states that you need some form of photographic identification. A passport or a driving licence are acceptable. We would recommend you carry identification during your holiday
I am travelling with a group of friends can we arrange for nearby rooms and meals together?
If you let us know we will liaise with the hotel and, where possible, try to get rooms close together and arrange for a special table. Equally, if there is any requirement for such things as taking a scooter or rooms near a lift please let us know on booking. We cannot guarantee to get everything you need but we will do our very best.