This section is made up of current Travel Advice and Frequently Asked Questions. It is designed to give some helpful information to new and existing customers to make your holiday extra special. For addittional information you can read our COVID-19 statement here.
From the 19th July 2021 England moves to Step 4 Restrictions. Face coverings in shops and on public transport will no longer be a legal requirement in England. In Scotland and Wales, face masks will remain compulsory in most public indoor settings in the next phase of easing coronavirus restrictions - which is on July 19 for Scotland and August 7 for Wales.
Whilst we welcome the easing of restrictions, we recognise that COVID-19 will not disappear overnight. For the benefit of all passengers, we continue to invite and encourage customers to wear a face covering or visor whilst on the coach, although this is not compulsory.
As restrictions ease, we are maintaining sensible control measures to limit the spread of COVID-19, including encouraging regular testing, asking customers not to travel if displaying any COVID-19 symptoms and advising the use of face coverings.
Hand sanitising dispensers are fitted to all of our coaches and we actively encourage passengers to use them when boarding and disembarking. The coach will be sanitised daily including touch points such hand and grab rails. The air conditioning system onboard the vehicle will be set to use fresh air only and the re-circulation function will not be used. Whilst at the hotel specific procedures may be in place such as reduced seating in the restaurants, one-way systems and daily housekeeping maybe unavailable or on a request basis only.
Our seating arrangements will be returning to normal capacities and single travellers will no longer be guaranteed a double seat for sole use. However, where capacity permits, we do encourage people to spread out on the coach and utilise any unallocated seating available.
What happens if the holiday is cancelled because of COVID-19?
If we cancel the holiday, you will be able to transfer to an alternative or receive a full refund. If you cancel, you may be covered if you have insurance. Otherwise, it is subject to our normal cancellation terms, Page 38 of the holiday brochure. Our cancelation terms are available to view as part of our Trading Charter.
How much is the deposit to book a holiday?
The normal deposit to secure a place on your chosen holiday is £40 per person, payable at the time of booking. We are currently offering customers the option to defer paying this normal deposit until 12 weeks before you travel. The balance is then due 8 weeks before your departure date.
How do I get to the coach and how will I manage my luggage?
All our holidays are door-to-door so we will collect you from your home (if you are travelling with a friend do make sure you have given us both addresses). Your luggage will be carried to the car and to the coach and will be delivered to your hotel room. At the end of your holiday, the coach driver will let you know what time to leave your case at the room door. It will be taken to the coach and given to your transfer driver to take to your house door. If you wish, the driver will take the case inside for you. Currently there are restrictions on porterage due to COVID-19 to help control the virus. Porterage should be seen as a complimentary service, if it is critical to your booking please discuss with one of our team at the time of booking. If you have booked online please email us at email@example.com to make us aware.
As a small local firm rather than a big chain, is my money safe with you?
As soon as a deposit is taken for one of our holidays you are allocated a financial failure insurance certificate which protects your money against our company going into liquidation. No holiday is sold without this certificate and any money handed to us is fully protected (please note this is not a travel insurance policy). You have as much protection booking with us as with a large national company.
Will I have to endure several pick-up points en route to our destination, as I have experienced with other coach companies?
Our coach has just two pick-up points. We then travel direct to your destination, stopping only for meals and coffee breaks, which are included in your holiday. We do travel in easy stages, stopping on average every 2.5 hours for a leg stretch and a coffee. There are no hub or coach changes.
What if I become Ill or have an accident whilst on holiday?
Please alert the driver in the first instance and we will start the appropriate action. If you need to go home or are hospitalised, we will help alert the relevant insurance company or whoever is your designated emergency contact. In the event you have to stay behind when the coach has left, we will liaise with your friends or relatives and the insurance company (if you have one) to get you home. Please be aware that transport home can be expensive, and we do recommend that you have some form of insurance so that you can recover your expenses.
What do I do if I have a problem with my room or food?
Our aim is for all our customers to have the best possible holiday experience. Part of this is resolving any issues which may arise immediately. Our drivers are there to look after you during your holiday so please do have a chat with them as issues such as food and rooms are better dealt with at the time. If they are unable to resolve the problem please contact us during office hours on 01254 872000 and we will endeavour to solve any issues.
Do I need a passport for Southern Ireland?
The current advice states that you need some form of photographic identification. A passport or a driving licence are acceptable. We would recommend you carry identification during your holiday
I am travelling with a group of friends can we arrange for nearby rooms and meals together?
If you let us know we will liaise with the hotel and, where possible, try to get rooms close together and arrange for a special table. Equally, if there is any requirement for such things as taking a scooter or rooms near a lift please let us know on booking. We cannot guarantee to get everything you need but we will do our very best.
We offer holiday insurance to all our customers as a service and for many of our customers who travel frequently with us, we offer a multi-trip policy which covers all holidays in the brochure. You are not required to take the insurance we offer, but we recommend all customers have some form of insurance in case of accident or illness. The insurance premium displayed on each tour includes Insurance Premium Tax and Covid-19 cover.
Why do you require next of kin details?
When you book a holiday, you will be asked if you would like us to store the name and contact details of a friend or relative that we can contact in case of an emergency. This is entirely voluntary and will only be used when necessary.
What if I contract COVID-19 whilst on holiday?
If you develop signs of coronavirus (COVID-19) while staying in overnight accommodation you should inform the accommodation provider immediately, immediately self-isolate where you are to minimise any risk of transmission, and request a test by calling 119 or online at nhs.uk. If your test is positive you should return home as quickly and directly as possible. You should use private transport but only drive yourself if you can do so safely.
Avoid using public transport (including the holiday coach) in order to reduce the spread of the virus. If you cannot avoid using public transport, you should continue to self-isolate in your accommodation and call 111 for further advice.
In most cases it will not be possible to self-isolate at your holiday accommodation. In these cases, you should make arrangements to travel home as safely as possible, while minimising the risk to others. COVID-19 insurance will be activated once the insured person has tested positive.
What happens if I am on holiday in England and I am contacted by NHS Test and Trace?
If NHS Test and Trace contacts you while you are on holiday to tell you that you have been in close contact with someone who has tested positive for coronavirus, you should tell your accommodation provider immediately and make arrangements to return home as quickly and directly as you can.
You should self-isolate for 14 days from the last day you had contact with the person who tested positive, even if you remain well. If you cannot avoid using public transport to get home (including the holiday coach), you should continue to self-isolate where you are staying and call 111 for advice.
If it is agreed with the accommodation provider that you can extend your stay in order to self-isolate until you are able to make safe travel arrangements, unless otherwise provided for in the contractual terms of the booking, you will be expected to pay the costs of an extended stay in all but exceptional circumstances.
When will the COVID-19 Insurance take effect?
The COVID-19 specific cover in relation to Section 9 contained within our travel insurance is centred around the insured person testing positive for COVID-19. This may not necessarily be the case in relation the insured person being contacted by NHS Test & Trace or displaying symptoms. A confirmed positive test will be required to validate a claim under the COVID-19 element of the insurance policy.
What effect does government guidance have on your trips and holidays?
Government guidance can be confusing and is unfortunately is changing at a record pace. There is also a separation between law and guidance on certain topics which adds to the confusion. We do our best to keep up to date on current guidance and if you have any questions relating to our holidays and day trips, then the best thing to do is to give us a call on 01254 872000.
We do our best to run as many trips and holidays as we can, whilst maintaining legal compliance and putting our customers' safety first. Decisions on whether a day trip or holiday is to run, is often based on numerous factors. These could include the government's tier system and specific local restrictions in our area, the area that we are proposing to travel to, or the areas that the majority of our customers are traveling from. Certain attractions and destinations are also constrained somewhat by the same issues, and as a result, we must consider the effect that these may have on the trip or holiday as well.
What should I do if I feel unwell before travelling?
If you are feeling generally unwell or are showing any of the COVID-19 symptoms, then unfortunately for the safety of our other passengers you would not be able to board the coach. If you have symptoms of coronavirus, however mild, you should call the NHS Coronavirus Help Line or go online to https://111.nhs.uk/covid-19/ and follow their advice.
What if there are area travel restrictions?
In addition to central government advice and restrictions, there are specific areas with tighter restrictions being imposed. We would kindly ask that you make sure that you comply with the rules of your area to avoid any potential enforcement action and to help keep everyone safe. Information on affected areas (with tighter restrictions) can be found at https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know. Please check to see if you are affected by any restrictions prior to travel.
What happens if I am unable to travel due to restrictions?
In any event we advise that you consider purchasing specific insurance to cover for this eventuality. We are now offering complimentary extra insurance cover specific to COVID-19. This is available as a complimentary addition to our existing insurance cover and covers you only in the event that you contract COVID-19. It does not provide cover for curtailment in the event of government restrictions.
Tell me more about COVID-19 specific travel insurance.
We are happy that we are now able to offer insurance that will cover you specifically in the event that you contract COVID-19. For all of our 2021 Holidays this is being offered at no extra charge when purchasing our normal travel insurance through Moving PEOPLE. Please contact the team for more information or to purchase your travel insurance.